Join CalcFocus

Current Openings

Solution Architect, Production Success (Java)

About CalcFocus

CalcFocus is a growing insurtech company delivering cloud-native policy administration and illustration software to the Life & Annuity market. Built on a powerful calculation engine, the company has achieved 100% successful implementations and built a reputation for deep domain expertise, strong product capability, and a genuinely people-first culture.

As CalcFocus enters its next stage of growth, our focus is on expanding market presence while staying grounded in the values that have made the company successful. For more information, visit www.calcfocus.com.

The Opportunity

CalcFocus’s Production Success team is the technical lifeline between our products and our clients. When something goes wrong in a live carrier environment including a defect, a calculation error, or an unexpected system behavior, Production Success is who gets the call.

We’re building out the PS Developer function: a dedicated technical track inside Production Success that brings deep software engineering expertise to the most complex production situations. This is not a support role. It’s a senior technical role with a production focus — someone who can assess a live system, understand the root cause of a complex defect, design the right fix, and set the standard for how production development gets done at CalcFocus.

The PS Developer function is early in its development. The patterns you establish — how defects are diagnosed, how fixes are designed and tested, how production risk is assessed — will become the methodology the team relies on. If you want to set the standard rather than follow one, this is that opportunity.

The right person brings senior-level Java development experience, deep instincts for production system behavior, and the ability to hold the technical bar on behalf of a team. Experience in insurance software or actuarial systems is a genuine advantage — the domain is specialized, and depth here shortens the ramp significantly.

Key Responsibilities

Technical Standard-Setting

Establish the triage methodology for production defects — how severity is assessed, how root cause analysis is structured, how findings are communicated to PS and clients
Define the fix design standard — what testing is required before deployment, how risk is assessed in a live client environment
Set the documentation standard — what gets captured after every production situation so the team builds institutional knowledge
Identify when a production issue reflects a deeper platform problem that belongs in front of Engineering or Product

Complex Production Defect Resolution

Diagnose complex production defects in live Java environments — not just symptom identification but root cause understanding
Design fixes that are safe to deploy in live client environments, understanding the full impact of every change before it ships
Own Quality in a production context — test as rigorously as the risk demands
Coordinate directly with PS Managers and clients on the most sensitive technical situations — accurate, clear, and confident under pressure

Production Enhancement Development

Scope enhancement requests with PS Managers — what belongs in a PS fix vs. the Product roadmap
Build enhancements clients need without disrupting live operations
Develop the framework for how PS enhancement requests are evaluated, prioritized, and handled

Cross-Functional Technical Partnership

Be the technical bridge between PS and Engineering — translating production reality into language Engineering can act on
Identify systemic patterns across production situations — what’s a one-off vs. a platform issue Engineering needs to address
Bring a product perspective to production decisions

What We’re Looking For

Someone who has been the technical authority in a production environment — the person others bring their hardest problems to. Four things matter most:

Senior-level Java development expertise in complex, real-world systems with complex integrations — advanced JSON, REST/SOAP API fluency, SQL depth. Enterprise software background required.
Production system authority and judgment — you assess production risk accurately, design fixes that account for system-wide impact, and know when a situation requires more caution than speed.
The instinct to set the standard, not just meet it — you’ve established technical standards before and know what it takes to get a team to adopt them.
Clear technical communication across audiences — you explain complexity clearly and communicate in a way that builds trust.

We’d Be Especially Excited If You Have

Experience in insurance software, insurtech, or financial services technology
Familiarity with life or annuity insurance products and actuarial calculation systems
A track record of building technical methodology from scratch in a team context
Experience spanning both development and QA at a senior level
The seniority and confidence to hold a technical position with PS Managers, Engineering leads, and client executives — not combative, but clear

How We’ll Measure Success

Over the first year, we’d expect to see:

The most complex production situations resolved with the depth and accuracy that builds client and PS trust
A PS development methodology in place that the team actually uses
Systemic production patterns surfaced, analyzed, and escalated with clear recommendations Engineering and Product act on
A track record of sound production judgment — accurate risk assessment, appropriate urgency, right calls
A PS Developer function operating at a technical standard visibly higher than when you arrived

Compensation & Benefits

This role is posted with a base salary range of $116,000 – $174,000, anchored to the Radford 50th percentile for professional services software development roles (blended PS/SWE benchmark). For candidates with senior-level experience, the role may be structured at the Senior Solution Architect level. Level and compensation will reflect the candidate’s experience and the scope of the role as discussed during the hiring process.

Fully remote, with the option to work in office if located in the Philadelphia area
401(k) with company match
Comprehensive benefits for employees and families
Four weeks of vacation plus company holidays

What It’s Like to Work Here

CalcFocus is a people-first company known for its flexible, collaborative, and supportive work environment. Our team is made up of talented, long-tenured employees who stay because they feel valued, trusted, and empowered to do meaningful work. New team members are given the opportunity to learn how we deliver, build relationships, and step into ownership with the support of experienced colleagues.

CalcFocus is an equal opportunity employer committed to building a diverse and inclusive team. We welcome people of all backgrounds, experiences, and perspectives. If you’re excited about this role, we encourage you to apply — even if your experience doesn’t match every requirement.

View Opening

Production Success Manager

About CalcFocus

The Opportunity

At CalcFocus, go-live isn’t the finish line — it’s where the longest part of the client relationship begins. Production Success is the team our clients work with once their policy administration and illustration systems are live, and as our client base grows, so does the importance of the people who keep those environments running and keep clients confident in us.

As Production Success Manager, you’ll own the PS relationship for some of our most complex, strategic accounts. This is a senior individual contributor role: the “manager” in the title is about managing client relationships, not a team. You’ll stay close to the work — working tickets yourself, coordinating resolution on complex production issues, and being the person your clients call first.

You’ll also look past the individual ticket. The patterns PS sees in production are signals about the product, and you’ll be the one spotting them, tightening how PS works day to day, and bringing what you see back to Development, Product, and QA.

We’re looking for someone who doesn’t wait to be asked — who notices the thing that’s about to become a problem and deals with it, and who would rather fix a process than work around it one more time. Our PS Analysts will learn a lot about client management from watching how you do it, and you’ll enjoy helping them get there.

Key Responsibilities

Strategic Client Relationships

Serve as the senior PS contact for complex, strategic accounts, owning the relationship from go-live onward
Communicate proactively and clearly on issue status, risk, and next steps — especially when the news isn’t good
Understand each client’s business and priorities well enough to anticipate what they’ll need
Partner with Project Management at go-live handoff and raise account health concerns before they become escalations

Hands-On Production Issue Resolution

Work tickets hands-on, from triage through resolution
Lead resolution of complex production issues, coordinating across PS Developers, Development, and QA while keeping the client informed
Distinguish a quick fix from a deeper defect or a product question, and route each to the right place

Process & Efficiency Improvement

Identify inefficiencies in how PS triages, tracks, and resolves issues, and put improvements in place
Spot patterns across tickets and clients that signal product problems, and bring them to Development and Product as a conversation, not just a ticket
Document processes and resolutions so knowledge is shared across the team, not held by one person

Mentoring & Leading by Example

Mentor PS Analysts on technical troubleshooting and client relationship skills
Model what strong client management looks like at CalcFocus — how to communicate, how to own an issue, how to earn trust
Share what you learn from complex situations so the whole team gets better at handling them

What We’re Looking For

Someone who has owned senior client relationships in a production environment — the person clients trust and teammates learn from. Five things matter most:

Problem solving and judgment — you resolve complex production issues, look past the immediate fix to the pattern behind it, and make sound calls under pressure about what to prioritize and when to escalate.
Client partnership — you’ve been the trusted point of contact for senior clients, and they trust you because you communicate early, follow through, and don’t overpromise.
Functional excellence — solid experience in production support, application support, or client success for enterprise software, and comfort owning complex production environments.
Continuous improvement — you’ve changed a process, tool, or workflow and can point to the result, and you turn what you see in production into feedback that prevents the next issue.
Initiative and leading by example — you take ownership without being asked, and you’ve helped less experienced colleagues grow in both client-facing and technical skills.

We’d Be Especially Excited If You Have

Experience with Life & Annuity policy administration, illustration, or calculation systems
Familiarity with the L&A software landscape and how carriers run their production operations
Comfort using SQL, logs, or data analysis to diagnose production issues
Experience building or improving support processes in a growing team

How We’ll Measure Success

Over the first year, we’d expect to see:

Strategic accounts where clients see you as their trusted PS partner — the person who understands their environment and gets things resolved
Complex tickets worked end to end with clear, proactive client communication at every step
At least one measurable improvement in how PS works — faster resolution, fewer repeat issues, or less time lost to manual effort
Production patterns you’ve surfaced reaching Development and Product as fixes or roadmap input
PS Analysts who handle clients with more confidence because of how you’ve mentored and modeled the work

Compensation & Benefits

This role is posted with a base salary range of $76,000 – $140,400, anchored to the Radford 50th percentile. For candidates who have owned PS quality across a portfolio of accounts, the role may be structured at the Senior Production Success Manager level. Level and compensation will reflect the candidate’s experience and the scope of the role as discussed during the hiring process.

Fully remote, with the option to work in office if located in the Philadelphia area
401(k) with company match
Comprehensive benefits for employees and families
Four weeks of vacation plus company holidays

What It’s Like to Work Here

View Opening